Refund Policy

This Refund Policy explains when you may be entitled to a refund for purchases of SellerEdgeLab subscriptions.

1. Merchant of Record

All payments for SellerEdgeLab are processed by our Merchant of Record, Polar Software, Inc. (3500 South DuPont Highway, Dover, DE 19901, United States). Polar handles billing, refund processing, and payment disputes on our behalf. This Refund Policy supplements, and does not override, Polar's Checkout Buyer Terms and Conditions, available at https://polar.sh/legal/checkout-buyer-terms, or any non-waivable statutory consumer right that applies to you.

2. Refund Eligibility

We offer a 30-day money-back guarantee. If you are not satisfied with your SellerEdgeLab subscription, you may request a full refund within 30 days of your initial payment date, provided you have not exceeded reasonable use of the Service (e.g., excessive scan usage inconsistent with normal evaluation).

Renewal payments (recurring billing after the first billing cycle) are non-refundable except where required by applicable law, but you may cancel at any time to prevent future charges.

3. Digital Content — Waiver of Withdrawal Right

SellerEdgeLab is a digital service delivered immediately upon subscription. By subscribing and beginning use of the Service, you acknowledge that you are purchasing digital content and expressly consent to immediate performance, and — to the extent permitted by applicable law (including Article 16(m) of EU Directive 2011/83/EU) — you waive your statutory right of withdrawal once access has been granted. Our 30-day money-back guarantee in Section 2 remains available to you regardless of this waiver.

4. How to Request a Refund

To request a refund, contact us at support@selleredgelab.com with your account email and payment date. Refund requests may also be submitted directly through our support email, or via Polar's help center at https://polar.sh/help.

5. Processing Time

Approved refunds are processed by Polar using the original payment method, typically within 5–14 business days of approval.

6. Cancellation

You may cancel your subscription at any time via the Polar Customer Portal in your dashboard or by contacting support. Cancellation stops future billing but does not itself trigger a refund for the current billing period unless it falls within the 30-day eligibility window in Section 2.

7. Contact Us

Questions about this Refund Policy: support@selleredgelab.com